This Refund & Subscription Policy applies if Gilt Ledger offers paid subscriptions, memberships, paid reports, premium alerts, or other paid digital products.
1. Digital Service
Gilt Ledger provides digital content, data, analysis, alerts, reports, and related services. Because digital content may be accessed immediately, refunds are generally limited.
2. Subscription Billing
If subscriptions are offered, billing terms will be shown at checkout. Subscriptions may be billed monthly, annually, or on another disclosed schedule.
Unless otherwise stated at checkout, subscriptions may renew automatically until cancelled.
3. Cancellation
Users may cancel according to the cancellation process provided in the account dashboard, billing portal, or payment provider interface.
Cancellation generally stops future renewals but does not automatically refund amounts already paid.
4. Refunds
Unless required by law or expressly stated at checkout, payments are generally non-refundable.
Refunds will not generally be issued because:
- a listing sold before you acted
- an item did not resell profitably
- an estimated value was not achieved
- a marketplace changed or removed a listing
- a seller changed a price
- you did not use the Service
- you forgot to cancel before renewal
- you disagree with an analysis
- a featured item was unavailable
- resale took longer than expected
5. Exceptional Cases
Gilt Ledger may choose to provide a refund, credit, or extension in exceptional circumstances. Doing so does not create an obligation to provide refunds in other cases.
6. Access After Cancellation
Unless otherwise stated, if you cancel a subscription, access may continue until the end of the paid billing period.
Gilt Ledger may immediately restrict access in cases of fraud, abuse, chargebacks, policy violations, or misuse.
7. Chargebacks
If you initiate a chargeback or payment dispute, Gilt Ledger may suspend or terminate access while the dispute is reviewed.
8. Contact
Questions about billing or refunds may be sent to:
support@giltledger.com