Last updated: May 16, 2026
Varellium is owned and operated by Matthew Childs as a sole owner business.
This Refund Policy explains how refunds work for Varellium, including free alerts, paid subscriptions, email alerts, dashboards, market intelligence, and related digital services.
1. Paddle Billing And Refund Scope
Payments are processed by Paddle, our authorized reseller and Merchant of Record. Paddle handles payment processing, receipts, applicable taxes, and buyer-side billing support. Refund requests for Paddle-processed purchases may be raised with us or through Paddle support.
2. Free Plans and Free Email Alerts
Free email alerts, free website access, free previews, and other free features do not require payment and therefore are not eligible for monetary refunds.
You may unsubscribe from free emails at any time using the unsubscribe link in the email or by contacting us.
3. Paid Subscriptions
Paid subscriptions may include premium alerts, earlier access to opportunities, additional deal details, dashboard access, category-specific alerts, market notes, or other paid digital features.
Subscription payments are treated as payments for access to a digital software and research service during the billing period purchased. Cancellation stops future renewals, but it does not automatically refund the current period.
4. First-Purchase Refund Window
If you are a first-time paid subscriber, you may request a refund within 7 calendar days of your initial paid purchase.
This first-purchase refund window applies only to the first paid charge for a subscription product and does not reset on upgrade, downgrade, restart, reactivation, or plan switching unless required by law.
5. Renewals Are Generally Non-Refundable
Renewal charges are generally non-refundable once processed, except where:
- required by applicable law
- we confirm a duplicate or incorrect charge
- we confirm a material technical access failure that prevented reasonable use of the Service during the paid period
6. Duplicate or Incorrect Charges
If you believe you were charged twice, charged incorrectly, or charged after cancellation, contact us as soon as possible.
If we confirm a duplicate, accidental, or incorrect charge, we will refund the incorrect charge.
7. Cancellation
You may cancel your paid subscription at any time before the next renewal date.
Cancellation stops future billing but does not automatically refund prior charges unless your request separately qualifies under this Refund Policy or applicable law.
After cancellation, you may continue to have access until the end of your current billing period unless the billing system or subscription platform ends access earlier.
8. Marketplace Purchases Are Not Covered
Varellium may link to rare book listings, auctions, third-party marketplaces, seller pages, or external websites.
Purchases made through third-party marketplaces are not purchases from Varellium.
We cannot refund payments made to third-party sellers, auction houses, marketplaces, shipping providers, or external platforms.
Any refund, return, authenticity dispute, condition dispute, shipping issue, or transaction issue involving a third-party purchase must be handled directly with that third party.
9. How to Request a Refund
To request a refund, contact us at:
support@varellium.com
Please include:
- The email address used for your Varellium subscription
- The approximate date of the charge
- A short note saying that you would like a refund
- Whether this was your first paid charge or a renewal, if known
You may also use Paddle buyer support for invoice, tax, and billing-assistance questions. We may request additional details if needed to locate the payment.
10. Chargebacks and Payment Disputes
If you believe there has been a billing error, contact Varellium or Paddle buyer support before initiating a chargeback whenever possible. We may use checkout acceptance logs, subscription records, support correspondence, and Paddle billing records to respond to payment disputes and chargebacks.
We reserve the right to suspend or terminate access in cases of chargeback abuse, fraud, repeated policy misuse, or attempts to retain paid access after reversing payment.
11. Abuse of Refund Policy
We reserve the right to deny refund requests in cases of clear abuse, fraud, repeated refund requests outside applicable legal requirements, chargeback misuse, or behavior intended to access paid information without paying.
12. Refund Timing
Once approved, refunds are usually processed back to the original payment method.
The time it takes for the refund to appear in your account may depend on the payment processor, card issuer, bank, or subscription platform.
13. Changes to This Policy
We may update this Refund Policy from time to time.
If we make material changes, we may update the "Last updated" date above and/or provide notice through the website, dashboard, or email where appropriate.